Subscriptions & purchases
How do I cancel my subscription or free trial?
Cancel through the store account you used to subscribe. Deleting Affirmations or contacting support does not cancel a subscription.
App Store: open your device’s Settings, tap your name, then Subscriptions. Select Affirmations and choose Cancel Subscription. For a free trial, cancel at least 24 hours before it ends. App Store cancellation help.
Google Play Store: if you purchased there, open Payments & subscriptions, then Subscriptions, select Affirmations, and follow the cancellation steps. Google Play Store cancellation help.
The store shows when your access ends. Canceling usually stops the next renewal; trial access may end immediately under the store’s rules.
I paid, but Premium is still locked.
Make sure your device is using the store account that made the purchase, check your internet connection, then open Affirmations → Profile → Settings → Restore Purchases. Reopen the app after the restore finishes.
If access is still missing, email us with your device model, app version, and the store order number. Please leave payment-card details and account passwords out of your message.
How do I request a refund?
For an App Store purchase, request a refund through the App Store. For a Google Play Store purchase, follow the Google Play Store refund process.
Eligibility depends on the store’s rules and applicable law. If you need help identifying a charge, contact us with the store order number. Your statutory refund rights are unaffected.
Can I restore my purchase on a new device?
Use the same store account on the new device, install Affirmations, and choose Restore Purchases in the app’s Settings. Restoring an eligible purchase restores access; it does not restore your locally saved affirmations, favorites, or history. A purchase does not automatically transfer between the App Store and Google Play Store.
Using Affirmations
My reminders aren’t arriving.
Check your reminder schedule in Affirmations and allow notifications for the app in your device settings. Quiet modes, scheduled notification summaries, and battery restrictions can delay or hide reminders. Open the app and save your schedule again after making changes.
Reminders are scheduled on your device. Their timing depends on your device’s notification settings and operating system.
How do I add or update a widget?
Open the widget section in Affirmations to create a setup and follow the in-app installation guide for your device. Add the Affirmations widget from your device’s widget picker, then choose your saved setup where supported.
After changing a setup, open Affirmations once and allow time for your device to refresh the widget. The operating system controls refresh timing, so changes may not appear immediately. Available widget features depend on your platform and app version.
Can I write my own affirmations?
Yes. Open My affirmations from Profile to add your own words. You can also save favorites, organize collections, and choose topics and themes in the app. Some options require Premium.
Your personal affirmations are saved on your device. Keep a separate copy of any writing you would not want to lose.
Why can’t I hear a meditation or spoken affirmation?
Check your media volume, audio output, and the voice and music controls in your meditation settings. A recorded voice may need an internet connection the first time a recording is played. When a recording is unavailable, the app may use an installed device voice.
If it still will not play, contact us with your device model, operating-system version, app version, and the steps that led to the problem.
Your data
Do I need an account? Does my progress sync?
Affirmations does not require an account and does not provide an Affirmations cloud backup or account-based sync. Personal settings, favorites, collections, your own affirmations, and practice history are stored on your device. Your device’s own backup or transfer features may copy that data according to your settings.
Subscription records and technical requests are handled separately, as explained in our Privacy Policy.
How do I delete my data?
You can remove personal affirmations and collections using the app’s controls. To remove the app’s local data, use your device’s Delete App or clear-app-data option. Offloading an app can keep its data. Device backups, exported images, and copies on paired devices may need to be removed separately.
For information held by us, such as support correspondence or subscription records, email us. Some records may need to be retained for legal, accounting, or dispute purposes. Deleting data does not cancel a subscription.
Contact us
For a question, problem, or suggestion, email support@theaffirmations.app. Please include your device model, operating-system version, app version, and a short description of what happened. A screenshot can help; remove anything private first.
For privacy requests, use the subject “Affirmations privacy request.” Arbitration opt-outs and formal dispute notices use this same address; the required details are in our Terms of Use.
Affirmations is a tool for personal reflection and general well-being. It is not medical care or an emergency service. If you need urgent help, contact local emergency services.